Slot Floor Supervisor - Guest Experience & Operations

Grand Sierra Resort; Reno (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Grand Sierra Resort in Reno, NV seeks an experienced Slot Operations Supervisor to oversee play, payouts, and floor integrity while ensuring guest satisfaction.

You will lead a team, enforce Title 31 procedures, manage inventories, and coordinate promotions and events across the property. The role requires strong math skills, supervisory experience, and flexibility to work varied shifts.

Qualifications

• Minimum 2 years’ slot operations and supervisory experience preferred.

Responsibilities

• Administer department policies affecting slot play and payouts.
• Maintain adequate supplies and keep the slot floor clean.
• Provide exceptional guest service and troubleshoot inquiries.
• Direct promotional procedures, tournament rules, and events.
• Train and monitor team performance to ensure compliance.
• Record jackpots and verify tax withholdings per Title 31.

Skills

Basic computer skills

Slot system knowledge

Mathematical proficiency

Attention to detail

Supervisory experience

Customer service

Problem solving

Decision making

Flexible scheduling

Education

Minimum 2 years slot operations and supervisory experience

Job description

Grand Sierra Resort in Reno, NV seeks an experienced Slot Operations Supervisor to oversee play, payouts, and floor integrity while ensuring guest satisfaction.

You will lead a team, enforce Title 31 procedures, manage inventories, and coordinate promotions and events across the property. The role requires strong math skills, supervisory experience, and flexibility to work varied shifts.