Front Desk Shift Supervisor — Guest Experience Leader

Grand Sierra Resort; Reno (NV); On-site; USD 30,000 - 39,000; Full time

Job summary

Grand Sierra Resort in Reno, NV seeks a Front Office Supervisor to oversee daily front desk operations and guest services. You will train and supervise staff, handle guest concerns, and ensure accuracy in billing and checkout processes.

The role requires 1–2 years in hotel operations with supervisory experience, proficiency in Microsoft Office, and an Alcohol Awareness Card. Flexible shifts and weekend work are included.

Qualifications

• Minimum 1–2 years of hotel operation experience, supervisory preferred.
• Must be proficient with Microsoft Office products and basic computer systems.
• Must obtain Alcohol Awareness Card.

Responsibilities

• Register guests and assign rooms using the computer system.
• Settle guest accounts and release rooms at checkout.
• Maintain excellent guest service and team relations.
• Supervise front office staff and monitor breaks.
• Handle guest concerns professionally and escalates as needed.
• Process inquiries, requests, and follow-up communications with guests and staff.
• Prepare reports on occupancy, rebates, and related metrics.
• Post and balance room charges to guest accounts.
• Research and correct disputed charges using master accounts.
• Direct staff in check-in/out and guest interactions.

Skills

Clerical

Compiling

Analyzing

Supervising

Instructing

Following instructions

Influencing others

Memorization

Problem solving

Communication

Education

Hotel operations experience

Tools

Microsoft Office

Job description

Grand Sierra Resort in Reno, NV seeks a Front Office Supervisor to oversee daily front desk operations and guest services. You will train and supervise staff, handle guest concerns, and ensure accuracy in billing and checkout processes.

The role requires 1–2 years in hotel operations with supervisory experience, proficiency in Microsoft Office, and an Alcohol Awareness Card. Flexible shifts and weekend work are included.