VIP Casino Guest Relations Specialist

Grand Sierra Resort; Reno (NV); On-site; USD 30,000 - 50,000; Full time

Job summary

Grand Sierra Resort in Reno, Nevada is seeking an experienced candidate for a guest service role in the casino. Responsibilities include answering guest inquiries, promoting Infinity Rewards, and assisting guests with reservations. The ideal candidate must have prior casino experience and be willing to work flexible hours including weekends.

The position requires effective communication skills and the ability to manage time efficiently. A positive attitude and a commitment to guest service are essential for success in this role.

Qualifications

• Must be 21 years of age or older.
• Must have casino experience.
• Flexible to work all shifts including weekends and holidays.

Responsibilities

• Answer calls and process requests from guests.
• Promote the success of Infinity Rewards by creating new accounts.
• Assist guests with reservations for restaurants, hotels, etc.

Skills

Effective communication

Time management

Problem-solving

Education

Previous experience in casino/resort industry preferred

Job description

Grand Sierra Resort in Reno, Nevada is seeking an experienced candidate for a guest service role in the casino. Responsibilities include answering guest inquiries, promoting Infinity Rewards, and assisting guests with reservations. The ideal candidate must have prior casino experience and be willing to work flexible hours including weekends.

The position requires effective communication skills and the ability to manage time efficiently. A positive attitude and a commitment to guest service are essential for success in this role.