Executive Resort Operations Leader

Grand Sierra Resort; Reno (NV); On-site; USD 120,000 - 180,000; Full time

Job summary

Grand Sierra Resort in Reno, NV seeks an Executive Resort Manager to lead property-wide operations across casino, hotel, F&B, entertainment, facilities, and guest services. You will act on behalf of senior leadership, ensuring compliance, service excellence, and staff accountability in a fast-paced, 4-Diamond+ resort environment.

The role requires a proven track record in resort management, strong communication, and the ability to resolve complex guest and operational issues while maintaining

Qualifications

• At least ten years of resort-level guest service experience in a fast-paced property.
• Experience overseeing casino, hotel, food & beverage, and entertainment operations.
• Knowledge of Nevada gaming regulations and internal controls.
• Strong leadership and staff development abilities.
• Excellent communication and problem-solving skills.
• Ability to manage high-pressure situations with discretion.
• Proficient in resort management software and Microsoft Office.

Responsibilities

• Serve as the Executive Resort Manager on Duty, providing property-wide leadership and oversight of casino, hotel, food and beverage, entertainment, facilities, security, and guest service operations.
• Act on behalf of senior leadership by making timely operational decisions that support the resort’s strategic objectives, service standards, regulatory requirements, and business goals.
• Serve as the central point of contact for property-wide operational issues, escalated guest concerns, team member matters, emergencies, accidents, safety incidents, and other critical events, ensuring timely resolution and appropriate communication to executive leadership.
• Maintain confidentiality, sound judgment, and discretion when handling sensitive guests, team members, business, and operational matters.
• Deliver and model GRAND service standards by providing exceptional guest service, resolving guest concerns through effective service recovery, serving as a visible ambassador for guests and VIPs, and maintaining extensive knowledge of resort amenities, services, events, promotions, and operating hours.
• Conduct routine inspections of public areas, hotel rooms, and operational departments to evaluate cleanliness, maintenance, safety, sanitation, staffing levels, signage, operational readiness, and overall property presentation; identify deficiencies and ensure corrective action is taken.
• Partner with Security, Surveillance, Risk Management, and departmental leadership to respond to emergencies, disturbances, safety concerns, and operational incidents while maintaining compliance with gaming regulations, internal controls, company policies, and established operating procedures.
• Monitor staffing, service delivery, and operational performance throughout the property; identify gaps, recommend adjustments, and provide coaching, direction, and support to leaders and team members to promote accountability, professionalism, and operational excellence.
• Facilitate effective communication and coordination among departments and executive leadership to support timely decision-making, issue resolution, special events, and operational priorities.
• Review guest feedback, operational trends, and property observations to identify recurring concerns and recommend improvements to service, processes, facilities, and operational effectiveness.
• Ensure the accuracy, professionalism, and consistency of property signage, communications, and guest-facing materials.
• Prepare and distribute daily shift reports, attend required meetings, complete all assigned training and administrative responsibilities, and perform other duties as assigned within the scope of the position.

Skills

Guest service leadership

Operational oversight

Regulatory compliance

Staff coaching and development

Executive communication

Attention to detail

Problem-solving

Microsoft Office proficiency

Education

College degree preferred or equivalent

Tools

Casino Management Systems

Lodging Management Systems

Maintenance scheduling tools

Job description

Grand Sierra Resort in Reno, NV seeks an Executive Resort Manager to lead property-wide operations across casino, hotel, F&B, entertainment, facilities, and guest services. You will act on behalf of senior leadership, ensuring compliance, service excellence, and staff accountability in a fast-paced, 4-Diamond+ resort environment.

The role requires a proven track record in resort management, strong communication, and the ability to resolve complex guest and operational issues while maintaining