VFD Support Specialist II - Remote/Hybrid Tech Expert

ABB Inc.; Illinois; Hybrid; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid holidays

Job summary

ABB provides a challenging VFD Support Specialist role, blending technical problem solving with customer advocacy. The position supports ABB customers, end users, and internal teams across the United States in a hybrid arrangement based in New Berlin, WI with remote options.

You will collaborate with engineering, field service, sales, and product teams to resolve complex issues, program drives, configure parameters, and document solutions in Salesforce, while staying current with VFD technology

Qualifications

• Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree and 6 years of relevant Electrical, Technical experience OR High School Diploma/GED and 8 years of relevant Electrical, Technical experience required.
• Knowledge of how Variable Frequency Drives work, REQUIRED.
• Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.
• Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

• Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
• Assist customers with drive programming, parameter configuration, communication, and integration with control systems
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
• Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
• Stay current with VFD technologies, software updates, and industry trends

Skills

VFD knowledge

Technical troubleshooting

English communication

Education

Bachelor's degree + 4 years electrical/technical

Associate degree + 6 years electrical/technical

High School Diploma/GED + 8 years electrical/technical

Tools

Salesforce

Job description

ABB provides a challenging VFD Support Specialist role, blending technical problem solving with customer advocacy. The position supports ABB customers, end users, and internal teams across the United States in a hybrid arrangement based in New Berlin, WI with remote options.

You will collaborate with engineering, field service, sales, and product teams to resolve complex issues, program drives, configure parameters, and document solutions in Salesforce, while staying current with VFD technology