Hybrid VFD Support Specialist II — Remote/US

ABB Inc.; New Hampshire; Hybrid; USD 59.000 - 94.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

Paid holidays

Zusammenfassung

ABB is seeking a VFD Support Specialist to deliver expert technical support to customers, end users, and internal teams. The role involves troubleshooting low voltage drives, programming, and system integration, with collaboration across engineering, service, sales, and product groups.

A hybrid work model is offered in New Berlin, WI, with remote options across the United States. Qualifications include a Bachelor's or higher in Electrical Engineering (or equivalent), several years of electrical

Qualifikationen

• Must have practical knowledge of Variable Frequency Drives (VFDs).
• Strong understanding of electrical principles and troubleshooting skills.
• Excellent written and verbal English communication; customer-facing experience preferred.

Aufgaben

• Provide technical support via phone and email for VFD applications, troubleshooting, commissioning, and warranty evaluations.
• Assist customers with drive programming, parameter configuration, and integration with control systems.
• Collaborate with engineering, field service, sales, and product teams to resolve complex issues.
• Coordinate with the warranty team to initiate replacements and labor authorization for warranty repairs.
• Maintain detailed case documentation using Salesforce and other tools.
• Stay current with VFD technologies, software updates, and industry trends.

Kenntnisse

VFD knowledge

Electrical theory

English communication

Ausbildung

Bachelor's degree in Electrical Engineering or related field

Associate degree with relevant experience

High School Diploma with 8 years experience

Tools

Salesforce

Jobbeschreibung

ABB is seeking a VFD Support Specialist to deliver expert technical support to customers, end users, and internal teams. The role involves troubleshooting low voltage drives, programming, and system integration, with collaboration across engineering, service, sales, and product groups.

A hybrid work model is offered in New Berlin, WI, with remote options across the United States. Qualifications include a Bachelor's or higher in Electrical Engineering (or equivalent), several years of electrical