VFD Support Specialist II — Hybrid/Remote Drive Expert

ABB Inc.; Louisiana; Hybrid; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health benefits

401k plan with company contributions

Paid holidays

Job summary

ABB Drive Products seeks a VFD Support Specialist in the US. You will provide technical support by phone and email for Low Voltage VFDs, assist in commissioning, troubleshooting and warranty evaluations, and collaborate with engineering, field service, sales and product teams.

Hybrid work in New Berlin, WI with remote options across the United States; you will document cases in Salesforce and stay current with VFD tech, software updates and industry trends.

Qualifications

• Bachelor's degree with 4+ years electrical/technical experience OR equivalent.
• Knowledge of how Variable Frequency Drives work.
• Ability to communicate in English and work authorized to work in the US.

Responsibilities

• Provide technical support via phone & email for VFD-related issues.
• Assist customers with drive programming, parameter configuration & integration.
• Collaborate with engineering, field service, sales & product teams to resolve issues.
• Coordinate with warranty team to initiate warranty replacements and labor authorization.
• Maintain detailed documentation of support cases and solutions using Salesforce.
• Stay current with VFD technologies, software updates, and industry trends.

Skills

VFD knowledge

Electrical principles

English communication

US work authorization

Education

Bachelor's degree + 4 years experience

Associate's degree + 6 years experience

High School Diploma/GED + 8 years experience

Job description

ABB Drive Products seeks a VFD Support Specialist in the US. You will provide technical support by phone and email for Low Voltage VFDs, assist in commissioning, troubleshooting and warranty evaluations, and collaborate with engineering, field service, sales and product teams.

Hybrid work in New Berlin, WI with remote options across the United States; you will document cases in Salesforce and stay current with VFD tech, software updates and industry trends.