Veterinary Receptionist

National Veterinary Associates; Naperville (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

401(k)

Health Savings Account

Paid time off

Employee discounts

Job summary

Springbrook Animal Care Center in Naperville, IL is seeking a diligent Support Staff member to greet clients, assist with appointments, process payments, and maintain client records. The role includes answering phones, screening service needs, and helping with mail and emails in a busy practice environment.

Ideal candidates have at least 1 year of related experience and are committed to delivering an excellent client experience.

Qualifications

• Minimum of 1 year of related experience.

Responsibilities

• Greet clients and provide expeditious service.
• Answer phones, screen for service needs, and schedule appointments.
• Process incoming and outgoing patients and payments.
• Maintain client information and records in practice management software.
• Keep waiting area clean and manage mail/email.
• Escalate complex issues to senior staff.

Skills

Customer service

Scheduling

Cash handling

Phone support

Tools

Practice management software

Job description

Hospital Name: Springbrook Animal Care Center

Job Type: Support Staff

Description & Requirements

Provides an excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, including answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors the client waiting area to ensure cleanliness. Documents and maintains client information, service data, and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year of related experience required.

• Compensation
  • Hourly rate $17.00 - $23.00
• Available benefits for full-time employees
  • Medical, Vision, Dental insurance
  • 401(k)
  • Health Savings Account
  • Paid time off
  • Employee discounts
• Available benefits for part-time employees
  • 401 (k)
  • Paid time off
  • Employee discounts