Experienced Front Desk Receptionist at Spring Branch Veterinary Hospital Spring Branch, TX

Spring Branch Veterinary Hospital; Spring Branch (TX); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discount

Job summary

Spring Branch Veterinary Hospital is hiring an experienced front desk receptionist for a full-time, in-person role in Spring Branch, TX. The position involves greeting clients, handling phone triage, scheduling appointments, and processing payments.

Requirements include 2+ years in customer service and 1 year in veterinary settings; Avimark experience is a plus. The team emphasizes compassion, teamwork and excellent communication. Typical schedule is weekday days with no nights or weekends.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• Minimum 1 year of veterinary experience.
• Able to lift 30 pounds safely.
• Experience with Avimark is helpful but not required.

Responsibilities

• Provide top-notch customer service to clients and patients.
• Answer and triage phone calls from clients.
• Schedule appointments and procedures.
• Check-in clients and manage client flow from check-in to discharge.
• Process payments and maintain accurate records.
• Maintain electronic medical records documentation.
• Relay information between clients, doctors and management.
• Operate practice management software and basic computer tasks.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

Avimark

Job description

Spring Branch Veterinary Hospital

Experienced Front Desk Receptionist job at Spring Branch Veterinary Hospital. Spring Branch, TX.

Essential duties and responsibilities

• Provide top-notch customer service.
• Being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answer and triage phone calls from clients.
• Schedule appointments and schedule procedures.
• Check-in clients.
• Monitor client flow from check-in to discharge.
• Monitor schedule and flow.
• Client call backs.
• Managing record requests between other hospitals and specialty practices.
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
• Process payment transactions.
• Maintain proper documentation in the electronic medical record.
• Relay appropriate information to/from clients to doctors and/or management.
• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

Qualifications

• High School Diploma or G.E. D.
• At least 2 years of customer service job-related experience.
• At least 1 year in the Veterinary field
• Previous experience with Avimark is helpful but not a requirement for this position.
• Must be able to safely lift 30 pounds.
• Basic math and writing skills.

Other

Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.

This does not necessarily cover every task or duty that might be assigned.

There may be additional responsibilities assigned as necessary. If you have questions or concerns about this , contact the Practice Manager or Medical Director.

Work Remotely

• No

Job Type

Full-time

Pay

$15.00 - $18.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Employee discount

Schedule

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience

• Veterinary receptionist: 2 years (Required)
• Customer service: 2 years (Required)

Work Location

In person