Veterinary Receptionist

Parker Center Animal Clinic; Town of Texas (WI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and a 401(k) plan for FT

Professional development opportunities

Additional differentiating benefit

Job summary

Parker Center Animal Clinic in Wisconsin is seeking a skilled veterinary receptionist to be the first point of contact for clients and their pets, balancing administrative precision with warmth.

This role supports a smooth client experience, handles high-volume front desk tasks, schedules appointments, processes payments, and communicates medical information with compassion, including sensitive discussions.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Familiarity with veterinary software and EMR systems.
• Excellent communication and multitasking skills.

Responsibilities

• Greet and check in clients and patients, update medical records, and confirm appointment details.
• Answer and manage a multi-line phone system for scheduling, refills, and information.
• Process payments, post charges, and schedule follow-ups; ensure accurate invoicing.
• Communicate medical information compassionately, including in emotionally sensitive situations such as euthanasia scheduling.
• Maintain accurate EMR and ensure timely data entry in the PIMS system.
• Coordinate with veterinarians and staff to maintain efficient patient flow.
• Maintain reception area cleanliness and organization for a positive client experience.

Skills

Customer service excellence

Front desk experience

High-volume environment management

Tools

Cornerstone

Avimark

eVetPractice

ezyVet

Job description

Veterinary Receptionist

Parker Center Animal Clinic is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• [Additional differentiating benefit]

Salary

$19-$22 per hour, determined by the candidate’s skills, experience, and qualifications. $500 Sign on Bonus!

Schedule

Must be available Monday through Friday (between 6:30AM - 6:30PM) with occasional rotating Saturday (7:30AM-2:30PM). Candidates must be able to work 4 days per week, 10 hour shifts.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Parker Center Animal Clinic:

Parker Center Animal Clinic believes in giving the best care to our best friends. At PCAC you have the opportunity to give compassionate, high-quality care to clients and patients who enjoy the relationships we build with them. We are an AAHA Accredited and a Cat-Friendly Practice so you know you will get to practice great client and patient care with us!