Veterinary Receptionist

Veterinary Practice Partners; Jacksonville (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) plan

Professional development

Job summary

Veterinary Practice Parnters in Jacksonville, FL is seeking a friendly veterinary receptionist to be the first point of contact for clients and their pets. You will balance administrative precision with warm, compassionate service in a clinical setting.

The role demands managing high-volume front desk operations, accurate record keeping in EMR, and clear communication with clients and veterinary staff. Training and ongoing professional development are provided.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with practice management software.
• Knowledge of veterinary terminology and vaccination protocols.
• Proficiency in scheduling, phone handling, records management, and payments.
• Strong communication and empathy in client interactions.

Responsibilities

• Greet and check in clients and patients, verify records, and confirm appointments.
• Answer multi-line phone system and manage inquiries.
• Process payments, post charges, and schedule follow-ups.
• Convey medical information compassionately, including end-of-life discussions.
• Maintain EMR and data entry in PIMS.
• Coordinate with veterinarians and staff to keep patient flow.
• Keep reception area clean and welcoming.

Skills

Front desk

Customer service

Multiline phones

EMR data entry

Vet terminology

Scheduling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Veterinary Receptionist

Veterinary Practice Parnters is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $16.00-$19.00 per hour dependent on skills and experience

Schedule: 35-40 hours per week, Rotating Schedule

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

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