Veterinary Client Services Specialist

MARS Veterinary; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

VCA Animal Hospitals is hiring a Client Service Representative to be the face of the practice, delivering exceptional client service and guiding pet owners through visits. You will greet clients, manage appointments, handle follow-ups, and explain services and fees with professionalism.

The role emphasizes friendly, personable service, strong communication, and a willingness to support the team in a fast-paced veterinary setting. Competitive hourly pay is offered along with benefits.

Qualifications

• Experience in customer service roles.
• Excellent communication and interpersonal skills.
• Ability to handle payments and explain fees.

Responsibilities

• Greet visitors and guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments and purchases.

Skills

Customer service

Phone skills

Scheduling appointments

Cash handling

Job description

VCA Animal Hospitals is hiring a Client Service Representative to be the face of the practice, delivering exceptional client service and guiding pet owners through visits. You will greet clients, manage appointments, handle follow-ups, and explain services and fees with professionalism.

The role emphasizes friendly, personable service, strong communication, and a willingness to support the team in a fast-paced veterinary setting. Competitive hourly pay is offered along with benefits.