Veterinary Client Care Specialist - Pet Health & Service

VCA Animal Hospitals; Stafford (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. You will greet clients, answer phones, schedule and confirm appointments, and help guide pets to exam rooms.

You will present fees, process payments, discuss products and services, and educate clients on basic pet care. The role requires a professional, friendly demeanor and a commitment to top‑quality client service.

Responsibilities

• Greeting visitors and answering telephones
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and outreach to clients
• Presenting and explaining fees and processing payments
• Recommending and obtaining products and services including prescriptions
• Educating clients on general pet care and husbandry
• Managing medical records and hospital communications
• Maintaining a neat and clean facility

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. You will greet clients, answer phones, schedule and confirm appointments, and help guide pets to exam rooms.

You will present fees, process payments, discuss products and services, and educate clients on basic pet care. The role requires a professional, friendly demeanor and a commitment to top‑quality client service.