Veterinary Client Service Specialist

Mars Petcare; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Pet care discounts

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to act as the face of the practice, delivering exceptional service to clients and their pets. The role focuses on greeting clients, handling calls, scheduling visits, processing payments, and assisting with products and services.

You will educate clients on general pet care and ensure records are accurately maintained in a fast-paced clinic. The ideal candidate is personable, professional, and customer-focused, with a passion for

Qualifications

• Excellent communication and customer service skills.
• Ability to explain medical fees and payment options to clients.
• Knowledge of basic pet care and husbandry concepts to answer general questions.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Answer telephone calls and schedule/confirm appointments.
• Place outbound follow-up calls to clients and prospective clients.
• Present and explain fees, process payments, and handle transactions.
• Recommend products/services, including prescriptions when appropriate.
• Maintain medical records, charts, and correspondence.
• Keep the facility neat and clean inside and outside.

Job description

VCA Animal Hospitals is seeking a Client Service Representative to act as the face of the practice, delivering exceptional service to clients and their pets. The role focuses on greeting clients, handling calls, scheduling visits, processing payments, and assisting with products and services.

You will educate clients on general pet care and ensure records are accurately maintained in a fast-paced clinic. The ideal candidate is personable, professional, and customer-focused, with a passion for