Veterinary Client Services Specialist

VCA Animal Hospitals, Inc; Escondido (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical & dental

Pet discounts

401(k)

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team at a busy veterinary hospital. As the face of the practice, you will greet clients, schedule appointments, process payments, and educate customers on services while supporting our mission to deliver excellent pet care.

This role requires strong communication, reliability, and the ability to work evenings or weekends; previous veterinary customer service is preferred.

Qualifications

• At least one year of proven past experience in hospital customer service.
• Preferred prior Veterinary experience
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean at all times.

Skills

Communication skills

Active listening

Compassion for pets and people

Decision making

Problem solving

Flexibility

Physical stamina

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team at a busy veterinary hospital. As the face of the practice, you will greet clients, schedule appointments, process payments, and educate customers on services while supporting our mission to deliver excellent pet care.

This role requires strong communication, reliability, and the ability to work evenings or weekends; previous veterinary customer service is preferred.