Veterinary Client Services Specialist

VCA Animal Hospitals; Hamburg Township (MI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Generous pet care discounts

Health benefits (medical/dental/vision

Life insurance

Retirement plans

Discounts with corporate partners

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Professional to join our team. The role focuses on delivering exceptional patient care and top-tier client service, handling administrative tasks, and managing client finances in a fast-paced veterinary setting.

The ideal candidate will be personable, detail-oriented, and capable of multi-tasking, with a friendly demeanor toward animals and people. Open availability and a proactive attitude are important for success.

Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Self-starter and team player.
• Strong client service background.
• Experience in the veterinary field preferred.
• The schedule for this position will be based on the needs of the business which will include days, evenings, and Saturday's.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring that facility is neat and clean at all times—inside and outside.

Skills

Client service experience

Communication center operations

Organizational skills

Interpersonal skills

Advanced computer skills

Excellent oral and written comms

Self-starter

Team player

Veterinary field experience preferred

Tools

Scheduling software

Job description

VCA Animal Hospitals is seeking an experienced Client Service Professional to join our team. The role focuses on delivering exceptional patient care and top-tier client service, handling administrative tasks, and managing client finances in a fast-paced veterinary setting.

The ideal candidate will be personable, detail-oriented, and capable of multi-tasking, with a friendly demeanor toward animals and people. Open availability and a proactive attitude are important for success.