Veterinary Client Experience Specialist

Animal Healthcare of Texas, P.C.; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. The role focuses on delivering exceptional client service for pets and their owners, handling appointments, payments, and product recommendations, while maintaining patient records.

The position emphasizes professional, personable service as we strive to exceed client expectations and uphold the mission of providing excellent veterinary care.

Qualifications

• Customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to explain services and fees clearly.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on basic pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining a clean, organized hospital environment.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. The role focuses on delivering exceptional client service for pets and their owners, handling appointments, payments, and product recommendations, while maintaining patient records.

The position emphasizes professional, personable service as we strive to exceed client expectations and uphold the mission of providing excellent veterinary care.