Veterinary Client Services Specialist

Vicar Operating, Inc. dba VCA; United States; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee pet discount

Health insurance

Paid time off

Penn Foster Program Discounts

VetGirl Subscription Discount

Fear Free Certification

Sponsorship

Job summary

VCA Animal Hospitals is seeking a Client Service Representative in the United States to greet clients and manage front-desk operations while supporting pets and their families. You will schedule appointments, handle payments, and educate clients on basic pet care.

You will also assist with medical records, maintain a clean facility, and participate in providing high-quality veterinary service. This role offers competitive pay and benefits.

Qualifications

• Demonstrated customer service experience, ideally in a veterinary or healthcare setting.
• Ability to schedule and coordinate appointments and follow-ups.
• Clear communication with clients about fees and services.
• Comfort with processing payments and explaining charges to clients.

Responsibilities

• Greet visitors and answer phones; guide clients and their pets to exam rooms.
• Schedule and confirm appointments, including surgical discharges and follow-ups.
• Make outbound calls for follow-ups and prospective clients.
• Present and explain fees; process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general animal husbandry and non-medical pet care.
• Manage medical records, charts, reports and correspondence.
• Maintain hospital cleanliness and organization inside and outside.

Skills

Customer service

Scheduling

Communication

Payment processing

Product and service recommendations

Pet care knowledge

Job description

VCA Animal Hospitals is seeking a Client Service Representative in the United States to greet clients and manage front-desk operations while supporting pets and their families. You will schedule appointments, handle payments, and educate clients on basic pet care.

You will also assist with medical records, maintain a clean facility, and participate in providing high-quality veterinary service. This role offers competitive pay and benefits.