Client Service & Pet Care Specialist

VCA Animal Hospitals, Inc; Silverdale (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. We pride ourselves on putting your pet’s health first and delivering exceptional client service.

As the face of our practice, you will manage front-desk duties, guide clients and their pets to exam rooms, explain services and fees, and help maintain a welcoming, organized clinic environment.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Maintaining a neat and clean facility inside and outside.

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. We pride ourselves on putting your pet’s health first and delivering exceptional client service.

As the face of our practice, you will manage front-desk duties, guide clients and their pets to exam rooms, explain services and fees, and help maintain a welcoming, organized clinic environment.