Veterinary Client Experience Specialist

VCA Animal Hospitals, Inc; Salt Lake City (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet visitors, schedule appointments, handle payments and help guide clients and their pets to exam rooms.

You will also educate clients on basic pet care, maintain medical records, and support daily hospital operations to ensure a clean, professional environment. We offer a comprehensive benefits package and opportunities to contribute to a compassionate,

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound follow-up calls and outreach to prospective clients
• Presenting and explaining fees and processing payments
• Recommending and obtaining products and services, including prescriptions
• Educating clients on general animal husbandry and basic pet care
• Managing medical records, charts, reports and correspondence
• Maintaining a neat and clean facility inside and outside the hospital

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet visitors, schedule appointments, handle payments and help guide clients and their pets to exam rooms.

You will also educate clients on basic pet care, maintain medical records, and support daily hospital operations to ensure a clean, professional environment. We offer a comprehensive benefits package and opportunities to contribute to a compassionate,