Veterinary Client Services Specialist

Bishopveterinaryhospital; Bishop (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

Bishop Veterinary Hospital is seeking a Receptionist/Customer Service Specialist to greet clients and manage daily front-desk operations. You will answer phones, transfer calls, and learn veterinary software to schedule appointments, check clients in and out, and take prescription orders.

You will also assist other receptionists, handle accounts receivable, and help clients with questions while ensuring accurate information is communicated and day-end drawer reconciliation is performed.

Qualifications

• 2+ years of customer service experience.
• Basic computer knowledge including typing, email, and navigating websites/software.
• Ability to stand for 8–10 hours per day.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet clients in a friendly, professional manner.
• Answer and transfer calls using the intercom/phone system.
• Learn and use veterinary software for scheduling and check-in/out.
• Process prescription orders and fill prescriptions as needed.
• Assist other receptionists and support staff when required.
• Handle accounts receivable and cash handling at the desk.
• Answer client questions and relay information accurately.

Skills

Customer service

Computer literacy

Standing for long hours

Lifting up to 50 lbs

Job description

Bishop Veterinary Hospital is seeking a Receptionist/Customer Service Specialist to greet clients and manage daily front-desk operations. You will answer phones, transfer calls, and learn veterinary software to schedule appointments, check clients in and out, and take prescription orders.

You will also assist other receptionists, handle accounts receivable, and help clients with questions while ensuring accurate information is communicated and day-end drawer reconciliation is performed.