Client Service Specialist

Bishopveterinaryhospital; Bishop (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

Bishop Veterinary Hospital is seeking a Receptionist/Customer Service Specialist to greet clients and manage daily front-desk operations. You will answer phones, transfer calls, and learn veterinary software to schedule appointments, check clients in and out, and take prescription orders.

You will also assist other receptionists, handle accounts receivable, and help clients with questions while ensuring accurate information is communicated and day-end drawer reconciliation is performed.

Qualifications

• 2+ years of customer service experience.
• Basic computer knowledge including typing, email, and navigating websites/software.
• Ability to stand for 8–10 hours per day.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet clients in a friendly, professional manner.
• Answer and transfer calls using the intercom/phone system.
• Learn and use veterinary software for scheduling and check-in/out.
• Process prescription orders and fill prescriptions as needed.
• Assist other receptionists and support staff when required.
• Handle accounts receivable and cash handling at the desk.
• Answer client questions and relay information accurately.

Skills

Customer service

Computer literacy

Standing for long hours

Lifting up to 50 lbs

Job description

Receptionist/Customer Service Specialist

Description of Duties:

• Greeting/communicating with clients in a friendly and professional manner
• Answering phones/transferring calls and using the intercom system
• Learning how to efficiently navigate the veterinary software
  • Making appointments
  • Checking clients in for their appointments/reservations
  • Checking clients out
• Taking prescription orders
• Filling prescriptions
• Stepping in for/assisting other receptionists
• Accounts receivable/collecting money
• Assisting clients with questions
• Communicating information accurately from one person to another
• Reconciling the drawer at the middle/end of the day
• Multitasking several of the above duties

Required Skills:

• Customer service, 2+ years
• Basic computer knowledge (typing, email, website/software navigation)
• Ability to work on feet for 8-10 hours
• Ability to lift up to 50 lbs.

Preferred Experience:

• Previous experience in the animal care field