Veterinary Client Care Specialist

Amerivet-Veterinary-Partners; Forest Grove (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Mentorship program

401(k) matching

Student loan assistance

Health insurance

Dental plan

Vision plan

Life insurance

Mental health resources

Paid time off

Job summary

AmeriVet seeks a friendly veterinary receptionist to manage front-desk duties, answer calls, schedule appointments, and handle client inquiries with professionalism. You will assist veterinarians and staff, maintain patient records, and process payments in a busy clinic environment.

The role requires strong communication, organization, and a proactive attitude to ensure smooth daily operations and excellent client service.

Responsibilities

• Answers incoming telephone calls by the third ring and routes calls as needed.
• Operates a multi-line phone system and places callers on hold or transfers calls.
• Takes and routes messages for veterinarians and staff.
• Assists clients with general inquiries, scheduling, prescriptions, and medical questions in line with hospital policies.
• Relays medical instructions and informs clients about hospital policies and vaccination schedules.
• Contacts clients to schedule recheck appointments and pre-surgical instructions.
• Maintains client and patient records and updates files as needed.
• Balances cash drawer and completes end-of-day procedures.
• Maintains front desk area and supports housekeeping and clinic operations.

Skills

Telephone etiquette

Active listening

Front desk experience

Scheduling appointments

Cash handling

Recordkeeping

Client communication

Workday

Tools

Workday

Job description

AmeriVet seeks a friendly veterinary receptionist to manage front-desk duties, answer calls, schedule appointments, and handle client inquiries with professionalism. You will assist veterinarians and staff, maintain patient records, and process payments in a busy clinic environment.

The role requires strong communication, organization, and a proactive attitude to ensure smooth daily operations and excellent client service.