Veterinary Client Service Specialist

3M HEALTHCARE; Marshall (MI); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. As the face of the practice, you’ll greet visitors, answer phones, schedule appointments, handle payments, and guide clients and their pets to exam rooms, delivering friendly, professional service.

You will educate clients on products and services, maintain medical records, and contribute to a clean, welcoming facility.

Qualifications

• Excellent communication and customer service skills.
• Ability to guide clients and pets to exam rooms.
• Experience handling payments and scheduling.
• Knowledge of basic pet care and products.

Responsibilities

• Greet visitors and answer phones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and contact prospective clients.
• Present fees, process payments, and explain products and services.
• Educate clients on general animal care and at-home pet health basics.
• Maintain medical records and keep the facility clean.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. As the face of the practice, you’ll greet visitors, answer phones, schedule appointments, handle payments, and guide clients and their pets to exam rooms, delivering friendly, professional service.

You will educate clients on products and services, maintain medical records, and contribute to a clean, welcoming facility.