Vet Receptionist: Front Desk & Client Care

National Veterinary Associates; Ashland City (TN); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

National Veterinary Associates is seeking a Front Desk Associate to greet clients, respond to questions, process pet intake, and manage payments. The role includes answering phones, scheduling appointments, and handling mail and electronic correspondence. You will maintain client data in the practice software and support a clean, welcoming waiting area.

Prior experience is preferred. The position offers a friendly, team-oriented environment with opportunities for growth within the network.

Qualifications

• Minimum of 6 months job-related experience preferred.
• Greet clients, respond to questions, and assist with pet intake.

Responsibilities

• Greet clients and respond to questions; process incoming and outgoing pets and handle payments.
• Answer phone calls, screen for service needs, and schedule appointments.
• Handle incoming and outgoing mail and e-mail.
• Monitor client waiting area for cleanliness.
• Document and maintain client information in business operations software.
• Escalate complex matters to senior staff.

Skills

Customer service

Communication

Scheduling appointments

Cash handling

Teamwork

Job description

National Veterinary Associates is seeking a Front Desk Associate to greet clients, respond to questions, process pet intake, and manage payments. The role includes answering phones, scheduling appointments, and handling mail and electronic correspondence. You will maintain client data in the practice software and support a clean, welcoming waiting area.

Prior experience is preferred. The position offers a friendly, team-oriented environment with opportunities for growth within the network.