Veterinary Client Care Specialist

NVA; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

National Veterinary Associates in New York is seeking a front desk assistant to greet clients, answer questions, schedule appointments, and manage payments. You will handle calls, mail, and emails, while keeping client records up to date in the practice management system.

The role requires at least 1 year of related experience and a commitment to a seamless client experience. Join a national network of hospitals with a focus on growth, mentorship, and ownership opportunities.

Qualifications

• Minimum of 1 year related experience required.
• Provides excellent and expeditious client experience.
• Answers questions and screens for service needs.

Responsibilities

• Greet clients and respond to questions; manage patient flow.
• Process incoming and outgoing patients, and handle payments.
• Answer phone calls and schedule appointments.
• Manage mail and e-mail; maintain client information in software.
• Escalate complex matters to senior staff; monitor waiting area.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Payments processing

Recordkeeping

Tools

Practice management software

Job description

National Veterinary Associates in New York is seeking a front desk assistant to greet clients, answer questions, schedule appointments, and manage payments. You will handle calls, mail, and emails, while keeping client records up to date in the practice management system.

The role requires at least 1 year of related experience and a commitment to a seamless client experience. Join a national network of hospitals with a focus on growth, mentorship, and ownership opportunities.