Veterinary Front Desk & Client Experience Specialist

NVA General Practice; Naperville (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Health Savings Account

Paid time off

Job summary

NVA General Practice is seeking a capable front desk/administrative professional to provide an excellent and expeditious client experience. You will greet clients, respond to questions, process patient intake and payments, answer calls, and schedule appointments in a fast-paced clinic environment.

The role involves handling mail and e-mail, maintaining client information in the practice management software, and escalating complex issues to senior staff.

Qualifications

• Minimum of 1 year of related experience required.

Responsibilities

• Greet clients and respond to questions.
• Process incoming and outgoing patients and payments.
• Answer phone calls and schedule appointments.
• Handle incoming and outgoing mail and e-mail.
• Monitor waiting area for cleanliness.
• Document and maintain client information in practice management software.
• Escalate complex matters to senior staff.

Job description

NVA General Practice is seeking a capable front desk/administrative professional to provide an excellent and expeditious client experience. You will greet clients, respond to questions, process patient intake and payments, answer calls, and schedule appointments in a fast-paced clinic environment.

The role involves handling mail and e-mail, maintaining client information in the practice management software, and escalating complex issues to senior staff.