Vault CRM Practice Manager – Life Sciences Leader (Remote)

Veeva Systems; Boston (MA); Remote; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO & holidays

Retirement programs

Charitable giving program

Job summary

Veeva Systems is a mission-driven organization pioneering industry cloud for life sciences. This remote, US-based role leads a Professional Services team delivering Vault CRM across North America, with travel up to 25%.

You will hire, coach, mentor, and oversee internal initiatives while cultivating strong customer relationships and cross-functional collaboration across Sales, Strategy, Product, and Services.

Qualifications

• 5+ years of hands-on software implementation experience at a software vendor or consulting firm.
• 2+ years in people management.
• Has grown and led an implementation or professional services team.
• Operational excellence in leading Services including tracking to business metrics, utilization and resource management.
• Comfortable working in system and willing to do an implementation.
• Ability to travel up to 25% of the time.

Responsibilities

• Lead a Professional Services team that delivers Vault CRM across North America.
• Responsible for hiring, performance management, and mentorship.
• Provide executive oversight of internal initiatives and project sponsorship.
• Cultivate trusted relationships with customers.
• Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success.

Skills

Software implementation

People management

Leadership

Operations metrics

Travel readiness

Job description

Veeva Systems is a mission-driven organization pioneering industry cloud for life sciences. This remote, US-based role leads a Professional Services team delivering Vault CRM across North America, with travel up to 25%.

You will hire, coach, mentor, and oversee internal initiatives while cultivating strong customer relationships and cross-functional collaboration across Sales, Strategy, Product, and Services.