Remote Vault CRM Implementation Practice Manager

Veeva Systems, Inc.; Boston (MA); Remote; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life

Flexible PTO and holidays

Retirement programs

Charitable giving program

Job summary

Veeva Systems is a mission-driven SaaS company dedicated to modernizing CRM for Life Sciences. This remote, US-based role leads a Professional Services team delivering Vault CRM across North America, with responsibility for hiring, mentorship, and ensuring customer and employee success.

The role emphasizes operational excellence, collaboration with global teams, and leveraging AI capabilities to drive engagement and outcomes. Travel up to 25% is required.

Qualifications

• 5+ years of software implementation experience at a software vendor or consulting firm.
• 2+ years in people management and team leadership.
• Experience leading a professional services team with utilization and metrics.
• Operational excellence in leading Services including utilization and resource management.
• Willingness to implement and travel up to 25% of the time.

Responsibilities

• Lead a Professional Services team that delivers Vault CRM across North America.
• Responsible for hiring, performance management, and mentorship.
• Provide executive oversight of internal initiatives and project sponsorship.
• Cultivate trusted relationships with customers.
• Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success.

Skills

Software implementation

People management

Professional services leadership

Resource management

Implementation readiness

Travel readiness

Job description

Veeva Systems is a mission-driven SaaS company dedicated to modernizing CRM for Life Sciences. This remote, US-based role leads a Professional Services team delivering Vault CRM across North America, with responsibility for hiring, mentorship, and ensuring customer and employee success.

The role emphasizes operational excellence, collaboration with global teams, and leveraging AI capabilities to drive engagement and outcomes. Travel up to 25% is required.