Remote Practice Manager — Vault CRM Implementations & AI

Veeva Systems, Inc.; Philadelphia (Philadelphia County); Remote; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basicLife

Flexible PTO

Company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, Inc. is seeking a Senior Professional Services Manager to lead a high-impact team delivering Vault CRM across North America. You will hire, mentor, and provide executive sponsorship for strategic initiatives that drive customer success and operational excellence.

You will partner with Sales, Strategy, Product, and Services to align resources, champion delivery excellence, and cultivate strong customer relationships while supporting regional growth and travel up to 25% as needed.

Qualifications

• 5+ years of software implementation experience at a software vendor or consulting firm.
• 2+ years in people management.
• Experience leading a professional services team and managing utilization.
• Operational excellence in services including utilization and resource management.

Responsibilities

• Lead a Professional Services team delivering Vault CRM across North America.
• Hiring, performance management, and mentorship for team members.
• Executive oversight of internal initiatives and project sponsorship.
• Cultivate trusted relationships with customers.
• Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success.

Skills

Software implementation

People management

Operations excellence

Travel readiness

Job description

Veeva Systems, Inc. is seeking a Senior Professional Services Manager to lead a high-impact team delivering Vault CRM across North America. You will hire, mentor, and provide executive sponsorship for strategic initiatives that drive customer success and operational excellence.

You will partner with Sales, Strategy, Product, and Services to align resources, champion delivery excellence, and cultivate strong customer relationships while supporting regional growth and travel up to 25% as needed.