Practice Manager - Implementation Services (Fully Remote)

Veeva Systems; United States; Remote; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

Veeva Systems in the United States is seeking a Senior Leader to head a Professional Services team delivering Vault CRM across North America. You will drive client success, build trusted relationships, and scale delivery through cross-functional collaboration.

Responsibilities include hiring, performance management, and mentorship, while optimizing utilization metrics and maintaining a flexible Work Anywhere culture. Remote work option with up to 25% travel to client sites across the region.

Qualifikationen

• 5+ years software implementation experience
• 2+ years people management experience
• Experience leading services teams and managing utilization metrics

Aufgaben

• Manage hiring, performance, and mentorship.
• Build trusted customer relationships and cross-functional networks.

Kenntnisse

Leadership

People management

Hiring

Mentorship

Customer relationships

Cross-functional collaboration

Performance management

Project management

Tools

Vault CRM

Jobbeschreibung

• Lead a Professional Services team delivering Vault CRM across North America.
• Drive operational excellence and customer success.

What You'll Do:

• Manage hiring, performance, and mentorship.
• Build trusted customer relationships and cross-functional networks.

Requirements:

• 5+ years software implementation experience, 2+ years people management.
• Experience leading services teams and managing utilization metrics.
• Remote US-based with up to 25% travel.

Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. It surpassed $3B in revenue as one of the fastest-growing SaaS companies and operates as a public benefit corporation with a flexible Work Anywhere culture.