Practice Manager, CRM Implementations & Leadership (Remote)

Veeva Systems, Inc.; San Francisco (CA); Hybrid; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Senior Professional Services leader to guide Vault CRM implementation across North America from a remote US-based role. You will drive customer success, mentor a team, and partner with cross-functional stakeholders to deliver outcomes.

You will hire and manage performance, sponsor internal initiatives, and cultivate trusted client relationships while championing employee growth. Travel up to 25% is required.

Qualifications

• 5+ years of hands-on software implementation experience at a software vendor or consulting firm.
• 2+ years in people management.
• Has grown and led an implementation or professional services team.
• Operational excellence in leading Services including tracking to business metrics, utilization and resource management.
• Comfortable traveling up to 25% of the time.

Responsibilities

• Lead a Professional Services team that delivers Vault CRM across North America.
• Responsible for hiring, performance management, and mentorship.
• Provide executive oversight of internal initiatives and project sponsorship.
• Cultivate trusted relationships with customers.
• Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success.

Skills

Leadership

People management

Software implementation

Operational excellence

Job description

Veeva Systems is seeking a Senior Professional Services leader to guide Vault CRM implementation across North America from a remote US-based role. You will drive customer success, mentor a team, and partner with cross-functional stakeholders to deliver outcomes.

You will hire and manage performance, sponsor internal initiatives, and cultivate trusted client relationships while championing employee growth. Travel up to 25% is required.