Valet Operations Manager: Client Success & Growth

Socket.dev; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

401K

Bonus opportunities

Tuition assistance

Paid time off

Paid training

Job summary

Parking Management Company leads nationwide hospitality-focused parking services, delivering valet and self-parking management with a guest-first approach across hotels, resorts, and venues. The Account Manager role oversees daily operations, staff performance, and client partnerships to drive guest satisfaction and financial performance.

You will supervise schedules, monitor revenue and payroll, and coach hourly staff while maintaining high service standards.

Qualifications

• A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field.
• Valid driver's license and reliable transportation; clean background check required; no special certifications necessary.

Responsibilities

• Client Relationship Management: Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication and trust with stakeholders.
• Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location.
• Financial and Administrative Tasks: Monitor site-level revenue, payroll, and expenses and support cost control and accurate record-keeping.
• Team Supervision and Training: Recruit, train, and coach hourly associates and enforce policies to support satisfaction and service.
• Communication and Reporting: Provide regular updates to management through reports on progress and needs.
• Supervisory Responsibilities: Involve staff in planning and decision-making and provide regular feedback and development opportunities.
• Additional Responsibilities: Attend meetings and complete training; adapt to changing business needs and travel for reviews or audits as required.

Skills

Hospitality

Customer Service

Communication

Client Management

Leadership

Payroll

Operations

Training

Education

High school diploma or GED

3+ years supervisory experience in parking/hospitality or customer service

Job description

Parking Management Company leads nationwide hospitality-focused parking services, delivering valet and self-parking management with a guest-first approach across hotels, resorts, and venues. The Account Manager role oversees daily operations, staff performance, and client partnerships to drive guest satisfaction and financial performance.

You will supervise schedules, monitor revenue and payroll, and coach hourly staff while maintaining high service standards.