Valet Operations & Guest Experience Leader

Parking Management Company; Phoenix (AZ); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health Benefits – Medical, vision, and

401K – Upon eligibility

Supplemental Insurance – Life and

Bonus opportunities

Internal leadership development

Paid time off

Paid training

Tuition assistance through Bellevue –

Nationwide discounts through Perks at 

Military friendly employer

Job summary

Parking Management Company seeks an Assistant Account Manager to support daily valet operations, lead guest service training, manage staff hiring and development, and oversee revenue, payroll, and claims. The role emphasizes safety, policy adherence, and strong relationships with client contacts and associates.

Key responsibilities include supervising operations, training, HR functions, and maintaining service standards while working shifts as needed to ensure exceptional guest experiences and

Qualifications

• High school diploma or GED; 1 year minimum supervisory experience preferred.
• Experience in customer service/hospitality preferred.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Provide hands-on guest service leadership and training to associates to meet PMC guest service standards.
• Supervise valet operations, ensure safe parking, proper key handling, and incident prevention.
• Lead and support HR functions including interviewing, onboarding, training, and performance management.
• Uphold PMC service standards, professional appearance, and consistent policy implementation under Account Manager guidance.
• Maintain clear communication with associates and client contacts; anticipate needs and resolve issues.
• Audit associate timecards and payroll related data; ensure accurate reporting and timelines.
• Assist with account revenue management by following SOPs and proper reporting processes.
• Identify high-potential associates and provide leadership development and coaching for internal promotions.
• Be the on-call point for urgent operational issues to ensure uninterrupted service.
• Oversee company initiatives and ensure compliance with PMC strategic goals across locations.
• Involve staff in planning and continuous improvement; promote a culture of quality.
• Attend required meetings and training; maintain flexibility for varying hours and occasional travel.

Skills

Guest service

Staff supervision

Performance management

Safety training

Education

High school diploma or GED

Job description

Parking Management Company seeks an Assistant Account Manager to support daily valet operations, lead guest service training, manage staff hiring and development, and oversee revenue, payroll, and claims. The role emphasizes safety, policy adherence, and strong relationships with client contacts and associates.

Key responsibilities include supervising operations, training, HR functions, and maintaining service standards while working shifts as needed to ensure exceptional guest experiences and