Valet Operations Supervisor & Guest Experience Leader

Parking Management Company; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401K

Tuition assistance

Bonus opportunities

Paid time off

Job summary

Parking Management Company in Richmond, VA is hiring an Assistant Account Manager to oversee daily valet operations and guest service, while supporting HR, payroll, and revenue processes. The role emphasizes leadership, safety, and client satisfaction in a fast-paced hospitality setting.

The position requires a high school diploma (GED) with supervisory experience; a valid driver’s license is also required. This full-time role offers benefits and opportunities for professional growth.

Qualifications

• High school diploma or GED required; 1 year of supervisory or related guest service experience preferred.
• Leadership training or certifications in management are a plus.

Responsibilities

• Lead and train associates to deliver exceptional guest service and maintain hospitality standards.
• Oversee valet operations, vehicle handling, and safety procedures to minimize claims and injuries.
• Support HR functions: interviewing, onboarding, training, and performance management.
• Ensure service standards, professional appearance, and disciplined adherence to policies.
• Maintain clear client communication and address operational concerns to support retention.
• Audit timecards, tips, and payroll data; generate accurate weekly reports.

Education

High School Diploma or GED

Management/Leadership training or certifications (preferred)

Job description

Parking Management Company in Richmond, VA is hiring an Assistant Account Manager to oversee daily valet operations and guest service, while supporting HR, payroll, and revenue processes. The role emphasizes leadership, safety, and client satisfaction in a fast-paced hospitality setting.

The position requires a high school diploma (GED) with supervisory experience; a valid driver’s license is also required. This full-time role offers benefits and opportunities for professional growth.