Valet Operations & Client Success Lead

Parking Management Company; Toledo (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

401K

Supplemental insurance

Bonus opportunities

Paid time off

Paid training

Tuition assistance

Perks at Work discounts

Job summary

Parking Management Company seeks an experienced Valet Account Manager to oversee on-site valet operations and client relations across locations. You will supervise staff, manage scheduling and payroll, and ensure top-tier guest service while driving operational and financial performance.

The role requires a high school diploma or GED with at least three years of supervisory experience in parking or hospitality.

Qualifications

• High school diploma or GED required.
• At least three years of supervisory experience in parking, hospitality, or related service field.
• Leadership or business-management training beneficial.

Responsibilities

• Oversee daily operations at assigned location ensuring guest satisfaction.
• Recruit, train, and coach hourly staff; enforce policies and safety standards.
• Manage scheduling, payroll, and expenses; monitor revenue in coordination with Regional Director.
• Maintain strong client relationships and fulfill contractual obligations.
• Provide regular progress reports and coordinate with management during emergencies or audits.

Skills

Customer service

Leadership

Communication

Hospitality

Client management

Education

High school diploma or GED

Job description

Parking Management Company seeks an experienced Valet Account Manager to oversee on-site valet operations and client relations across locations. You will supervise staff, manage scheduling and payroll, and ensure top-tier guest service while driving operational and financial performance.

The role requires a high school diploma or GED with at least three years of supervisory experience in parking or hospitality.