Valet Operations Lead - Guest Service & Team Growth

Parking Management Company; Raleigh (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Benefits

401K

Bonus opportunities

Paid time off

Tuition assistance

Perks at Work discounts

Job summary

Parking Management Company seeks an Assistant Account Manager to support daily valet operations and guest service excellence. You will assist with hiring, training, and performance management, while overseeing payroll, revenue, and claims along with safety standards.

The role requires leadership, strong communication, and the ability to manage shifts; on-site work with travel as needed in a hospitality-focused environment.

Qualifications

• High school diploma or GED required; 1 year minimum supervisory and related customer service/hospitality experience preferred.
• Management or leadership related training/certifications/business preferred.

Responsibilities

• Lead guest service training and ensure PMC hospitality standards.
• Supervise valet operations, ensure safe vehicle handling and proper key storage.
• Support HR functions: interviewing, onboarding, training, and performance management.
• Maintain service standards, professional appearance, and consistent discipline.
• Communicate with associates and client contacts; address operational concerns.

Education

High school diploma or GED

Job description

Parking Management Company seeks an Assistant Account Manager to support daily valet operations and guest service excellence. You will assist with hiring, training, and performance management, while overseeing payroll, revenue, and claims along with safety standards.

The role requires leadership, strong communication, and the ability to manage shifts; on-site work with travel as needed in a hospitality-focused environment.