Valet Operations & Guest Experience Lead

Parking Management Company; Savannah (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Supplemental insurance

Bonus opportunities

Leadership development program

Paid time off

Paid training

Tuition assistance

Discount programs

Military friendly employer

Job summary

Parking Management Company is seeking a Valet Account Manager to oversee daily valet operations, staff, and client relationships across locations. You will drive guest service excellence, manage scheduling and payroll, and maintain compliance with company policies and standards.

The role emphasizes staff development, operational efficiency, and financial oversight to deliver a safe, professional valet experience while supporting business growth across sites.

Qualifications

• High school diploma or GED required.
• At least 3 years of supervisory experience in parking, hospitality, or related customer service.
• Valid driver’s license and reliable transportation.
• Excellent customer service and communication skills.

Responsibilities

• Accountable for client relationships and ensuring contractual obligations are met.
• Oversee daily valet operations, staffing, and quality assurance at locations.
• Monitor site revenue, payroll, and expenses with regional leadership for cost control.
• Recruit, train, and coach hourly associates; enforce policies and standards.
• Provide regular progress reports to management and coordinate with internal teams.

Skills

Supervisory experience

Education

High school diploma or GED

Job description

Parking Management Company is seeking a Valet Account Manager to oversee daily valet operations, staff, and client relationships across locations. You will drive guest service excellence, manage scheduling and payroll, and maintain compliance with company policies and standards.

The role emphasizes staff development, operational efficiency, and financial oversight to deliver a safe, professional valet experience while supporting business growth across sites.