Valet Account Manager — Guest Experience Leader

Parking Management Company, LLC; Dallas (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Bonus opportunities

Paid time off (PTO)

Tuition assistance

Job summary

Parking Management Company, LLC seeks a Valet Account Manager to oversee daily valet operations across hospitality properties. You will supervise staff, manage labor and scheduling, and ensure high levels of guest and client satisfaction while maintaining financial accountability and safety compliance.

The role requires strong leadership, relationship-building with clients, and the ability to respond swiftly to operational needs across multiple locations.

Qualifications

• High school diploma or equivalent required.
• At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment preferred.
• Experience managing Schedules, payroll, labor expenses, or operating budgets preferred.
• Additional education or training in leadership, hospitality, or business management is beneficial but not required.

Responsibilities

• Serve as the primary operational contact for the assigned property.
• Build professional relationships with clients and property stakeholders.
• Ensure contractual service requirements and performance standards are met.
• Respond promptly to client questions, concerns, and service issues.
• Identify opportunities to improve service quality, client satisfaction, and account performance.
• Oversee daily valet and parking operations.
• Prepare Schedules and maintain appropriate staffing levels.
• Monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards.
• Conduct regular inspections of the assigned operation.
• Address operational concerns and implement corrective actions when necessary.
• Perform or assist with valet duties when needed, including safely parking and retrieving vehicles.

Skills

Supervisory experience

Guest service

Scheduling

Budget awareness

Education

High school diploma or equivalent

Job description

Parking Management Company, LLC seeks a Valet Account Manager to oversee daily valet operations across hospitality properties. You will supervise staff, manage labor and scheduling, and ensure high levels of guest and client satisfaction while maintaining financial accountability and safety compliance.

The role requires strong leadership, relationship-building with clients, and the ability to respond swiftly to operational needs across multiple locations.