Valet Operations & Client Success Manager

Parking Management Company, LLC; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401K plan

Supplemental insurance

Bonus opportunities

Tuition assistance

Paid time off

Paid training

Job summary

Parking Management Company, LLC is seeking an Account Manager to oversee valet operations, lead staff, manage client relations, and drive financial performance across locations. The role emphasizes exceptional service, safety, and operational excellence within a fast-paced environment.

You will supervise scheduling, payroll, and training while reporting progress to the Regional Director and ensuring high guest satisfaction and business growth.

Qualifications

• High school diploma or GED required, with at least 3 years supervisory experience in parking, hospitality, or a similar customer service field.
• Valid driver’s license and reliable transportation; clean driving record.
• Experience with payroll management and scheduling software preferred.
• Strong communication and leadership abilities.

Responsibilities

• Manage client relationships and ensure contractual obligations are met across properties.
• Oversee daily operations, staffing, scheduling, and quality assurance at locations.
• Monitor site revenue, payroll, and expenses; work with leadership to stay within budget.
• Recruit, train, and coach hourly staff; set performance expectations and provide feedback.
• Provide regular updates to management and stakeholders with clear reporting.
• Lead staff through planning, decision-making, and continuous improvement initiatives.

Skills

Client relationships

Staff supervision

Payroll management

Financial analysis

Leadership

Communication

Training

Education

High school diploma or GED

3+ years supervisory experience in parking/hospitality

Job description

Parking Management Company, LLC is seeking an Account Manager to oversee valet operations, lead staff, manage client relations, and drive financial performance across locations. The role emphasizes exceptional service, safety, and operational excellence within a fast-paced environment.

You will supervise scheduling, payroll, and training while reporting progress to the Regional Director and ensuring high guest satisfaction and business growth.