Valet Account Manager — Guest Experience & Ops

Parking Management Company; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Bonus opportunities

Paid time off

Tuition assistance

Perks at Work discounts

Job summary

Parking Management Company is seeking a Valet Account Manager to lead valet operations, manage staff, and maintain strong client relationships across multiple sites. The role emphasizes delivering exceptional service, optimizing scheduling and payroll, and ensuring financial accountability while upholding safety and professional standards.

The position requires a high school diploma or GED with supervisory experience in hospitality or parking, a valid driver’s license, and a willingness to

Qualifications

• A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field.
• Valid driver’s license and reliable transportation are required for this role, with a clean driving record.
• No special certifications are necessary for this position.

Responsibilities

• Oversee client relationships and ensure contractual obligations are met while fostering open communication.
• Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location.
• Monitor site revenue, payroll, and expenses and coordinate with the Regional Director on cost control.
• Recruit, train, and coach hourly staff to maintain high service standards.
• Provide regular progress reports to management and stakeholders.

Skills

Customer service

Staff supervision

Payroll management

Budgeting

Communication

Leadership

Education

High school diploma or GED

Tools

Scheduling software

Payroll software

Job description

Parking Management Company is seeking a Valet Account Manager to lead valet operations, manage staff, and maintain strong client relationships across multiple sites. The role emphasizes delivering exceptional service, optimizing scheduling and payroll, and ensuring financial accountability while upholding safety and professional standards.

The position requires a high school diploma or GED with supervisory experience in hospitality or parking, a valid driver’s license, and a willingness to