Valet Operations & Guest Experience Lead

Parking Management Company; Farmington (NM); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Benefits

401K

Life Insurance

Bonus opportunities

Leadership development

Paid time off

Paid training

Tuition assistance

Perks at Work discounts

Military friendly employer

Job summary

Parking Management Company seeks an Assistant Account Manager to lead guest service and oversee daily valet operations. You will train staff, manage payroll, monitor safety, and ensure high service standards across assigned locations.

You will supervise scheduling, revenue processes, client communications, and site compliance while supporting hiring, onboarding, and performance coaching. The role requires flexibility, on-call availability, and a commitment to hospitality and teamwork.

Qualifications

• High school diploma or GED; 1 year supervisory and related customer service/hospitality experience preferred.
• Valid driver’s license and reliable transportation with a clean background check.
• Strong guest service and communication skills.
• Ability to lead, train, and develop associates.

Responsibilities

• Guest Service Leadership: provide hands-on guest service training and uphold premium standards.
• Operational Oversight: supervise valet operations, safe vehicle handling, and proper key procedures.
• Human Resources Support: interview, hire, onboard, train, and coach associates.
• Service Standards & Discipline: enforce appearance, standards, and fair documentation.
• Client & Communication Management: maintain client relations and proactive issue resolution.
• Payroll & Reporting Oversight: weekly timecard audits and accurate reporting.
• Revenue Management Support: align shifts with Revenue SOPs and reporting processes.
• Team Development & Culture: develop high-potential staff and foster collaboration.
• 24/7 Operational Support: on-call problem solving for account continuity.
• Company Initiatives: ensure consistency and alignment with strategic goals.
• Supervisory Responsibilities: engage staff in planning and continuous improvement.
• Additional Responsibilities: flexible hours and travel for reviews/audits as needed.

Skills

Guest service leadership

HR support

Payroll oversight

Operations supervision

Client communication

Education

High School Diploma or GED

Job description

Parking Management Company seeks an Assistant Account Manager to lead guest service and oversee daily valet operations. You will train staff, manage payroll, monitor safety, and ensure high service standards across assigned locations.

You will supervise scheduling, revenue processes, client communications, and site compliance while supporting hiring, onboarding, and performance coaching. The role requires flexibility, on-call availability, and a commitment to hospitality and teamwork.