Valet Account Manager Guest Experience and Operations Lead

Parking Management Company; Columbus (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus opportunities

Health Benefits

Tuition assistance

Job summary

Parking Management Company seeks an Account Manager to lead daily valet operations across assigned locations, ensuring exceptional guest service and strong client relations. You will manage staff, scheduling, payroll, and financial metrics while upholding safety and brand standards.

The role emphasizes staff development, operational excellence, and customer satisfaction, with opportunities for growth and involvement in corporate projects.

Qualifications

• Supervisory experience in parking, hospitality, or customer service fields.
• Strong communication and guest service orientation.
• Ability to analyze revenue and payroll data and identify trends.

Responsibilities

• Lead valet operations and ensure high guest service standards.
• Manage staff scheduling, training, and performance feedback.
• Oversee site revenue, payroll, and expenses with finance partners.
• Maintain client relationships and ensure contractual obligations are met.
• Provide regular reports to management on progress and issues.

Skills

Staff supervision

Client management

Payroll oversight

Communication

Problem solving

Education

High school diploma or GED

Job description

Parking Management Company seeks an Account Manager to lead daily valet operations across assigned locations, ensuring exceptional guest service and strong client relations. You will manage staff, scheduling, payroll, and financial metrics while upholding safety and brand standards.

The role emphasizes staff development, operational excellence, and customer satisfaction, with opportunities for growth and involvement in corporate projects.