Vaccine Customer Representative - Remote Immunization Programs

Merck; Hartford (CT); Remote; USD 79,000 - 125,000; Full time

Job summary

Merck & Co., Inc. in the United States is seeking a Vaccine Customer Representative to support providers with clinical information, education and resources on our vaccine portfolio.

You will serve as the primary contact within your geography, engaging health care professionals and payers to optimize contract performance and improve immunization rates. Travel up to 25% is required; a Bachelor's degree with 0–3 years sales experience or a high school diploma with 4+ years in related fields is

Qualifications

• Bachelor’s Degree with 0–3 years Sales experience OR a minimum of High School Diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).
• Ability to work both independently and within a team environment.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.
• Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company’s promotional materials.
• Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.
• Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
• Regularly monitoring their business performance against objectives using company provided tools.
• Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company’s policies, standards, and ethics.
• Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.

Skills

Account Management

Sales

Customer Engagement

CRM

Communication

Time Management

Education

Bachelor’s Degree

High School Diploma

Tools

CRM systems

Vaccine Information Tools

Job description

Merck & Co., Inc. in the United States is seeking a Vaccine Customer Representative to support providers with clinical information, education and resources on our vaccine portfolio.

You will serve as the primary contact within your geography, engaging health care professionals and payers to optimize contract performance and improve immunization rates. Travel up to 25% is required; a Bachelor's degree with 0–3 years sales experience or a high school diploma with 4+ years in related fields is