Vaccine Customer Advocate (Remote) – Immunization Growth

Merck & Co.; Tacoma (WA); Remote; USD 79,000 - 125,000; Full time

Job summary

Merck & Co. in the United States seeks a Vaccine Customer Representative to support health care providers with clinical vaccine information, reimbursement guidance and contract optimization.

You will be the primary contact for assigned geography, collaborating with account executives and IDS teams to drive immunization rates and vaccine portfolio performance. The role emphasizes education, data-driven reviews, and adherence to company policies while delivering strong customer service.

Qualifications

• Bachelor's Degree with 0-3 years sales experience.
• Minimum of high school diploma with at least 4 years of relevant work experience including professional sales/marketing/healthcare.
• Strong organizational and time management skills; able to work independently and in a team.
• Excellent interpersonal and communication skills.

Responsibilities

• Engage in balanced product sales presentations with Health Care Providers to align needs with vaccine attributes.
• Provide vaccine management updates to improve patient outcomes, feedback, marketplace dynamics, and quality goals.
• Keep apprised of clinical and marketplace knowledge through self-study of materials and attendance at workshops/conferences.
• Conduct quarterly business reviews to educate customers on maximizing contract performance across the portfolio.

Skills

Account Management

Sales

CRM

Communication

Interpersonal Relationships

Market Analysis

Sales Forecasting

Lead Generation

Product Knowledge

Progress Monitoring

Sales Pipeline Management

Education

Bachelor's degree (0-3 years sales)

High school diploma + 4 years experience

Tools

CRM software

Job description

Merck & Co. in the United States seeks a Vaccine Customer Representative to support health care providers with clinical vaccine information, reimbursement guidance and contract optimization.

You will be the primary contact for assigned geography, collaborating with account executives and IDS teams to drive immunization rates and vaccine portfolio performance. The role emphasizes education, data-driven reviews, and adherence to company policies while delivering strong customer service.