Vaccine Customer Advocate (Remote)

Merck; Denver (CO); Remote; USD 79,000 - 125,000; Full time

Job summary

Merck is seeking a Vaccine Customer Representative to serve as the primary contact for a defined geography, focusing on education, contract adherence, and immunization rate improvement. You will interact with physicians, nurses, pharmacists, and health system leaders, delivering evidence-based vaccine information and supporting reimbursement and contract needs.

Key responsibilities include engaging customers through presentations, updating vaccine management needs, and using CRM and analytics to

Qualifications

• Bachelor’s Degree with 0-3 years Sales experience or equivalent experience.
• Strong organizational, time management, and interpersonal skills.
• Valid driver’s license is required.

Responsibilities

• Engage Health Care Providers and Professionals with balanced product presentations.
• Provide vaccine management updates to customers to improve patient outcomes and contract adherence.
• Keep customers informed with medical/scientific/product information and attend workshops/conferences.
• Support quarterly business reviews to educate customers on maximizing contract performance.
• Assist customers with education to improve immunization rates using tools like Vaccine IQ.

Skills

Account Management

Sales

Customer Engagement

Lead Generation

CRM

Relationship Building

Communication Skills

Time Management

Organizational Skills

Interpersonal Skills

Education

Bachelor’s Degree with 0-3 years Sales experience

High school diploma with ≥4 years relevant experience

Tools

CRM software

Job description

Merck is seeking a Vaccine Customer Representative to serve as the primary contact for a defined geography, focusing on education, contract adherence, and immunization rate improvement. You will interact with physicians, nurses, pharmacists, and health system leaders, delivering evidence-based vaccine information and supporting reimbursement and contract needs.

Key responsibilities include engaging customers through presentations, updating vaccine management needs, and using CRM and analytics to