Vacation Concierge: Create Memorable Guest Experiences

Travel + Leisure Co.; Santee (CA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with reservations, and support them from check-in through checkout. You will provide resort information, handle room rate quotes, and confirm bookings while maintaining professional service standards.

Ideal candidates communicate clearly in English, multitask efficiently in a fast-paced environment, and manage cash and card transactions following established procedures.

Qualifications

• Customer-facing; ability to read, write and understand English.
• Strong communication and problem-solving skills.
• Cash handling and basic math aptitude.

Responsibilities

• Welcome guests and assist with resort information from registration to checkout.
• Guide guests through registration, issue keys, and provide area information.
• Provide room rate quotes and confirm reservations.

Skills

Excellent communication

English proficiency

Basic math

Problem solving

Multitasking

Attention to detail

Basic computer skills

Professional appearance

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with reservations, and support them from check-in through checkout. You will provide resort information, handle room rate quotes, and confirm bookings while maintaining professional service standards.

Ideal candidates communicate clearly in English, multitask efficiently in a fast-paced environment, and manage cash and card transactions following established procedures.