Urgent Care Patient Experience Coordinator

MedStar Health; Charlotte Hall (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health Urgent Care is seeking an organized front-desk associate to greet patients, register and check in patients, collect co-pays, and manage time-of-service payments. You will verify insurance information and help direct test requisitions within a fast-paced care setting.

The role involves scheduling follow-up and referral appointments, updating patient records, and supporting patient experience initiatives while maintaining high reliability and professional communication with patients

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of work experience.

Responsibilities

• Greet patients and serve as initial contact point, ensuring courteous, professional interaction.
• Register patients, collect co-pays, process time-of-service payments, and update demographic/insurance information.
• Schedule appointments, verify insurance, and post charges and reimbursements in the system.
• Answer phones, provide triage as needed, and relay messages to the appropriate staff.

Skills

Excellent interpersonal communication

Customer service

Telephone etiquette

Medical terminology

High-pressure environment

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health Urgent Care is seeking an organized front-desk associate to greet patients, register and check in patients, collect co-pays, and manage time-of-service payments. You will verify insurance information and help direct test requisitions within a fast-paced care setting.

The role involves scheduling follow-up and referral appointments, updating patient records, and supporting patient experience initiatives while maintaining high reliability and professional communication with patients