Urgent Care Patient Concierge & Scheduler

MedStar Health; Arlington (VA); On-site; USD 28,000 - 45,000; Full time

Job summary

MedStar Health Urgent Care seeks an organized front desk associate to greet patients, verify insurance, collect payments, and manage patient flow. You will register patients, schedule visits, and coordinate ancillary tests while ensuring accuracy in demographics and billing information.

The role requires strong customer service skills, familiarity with medical terminology, and the ability to work well under pressure in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Less than 1 year to 1 year experience providing high quality customer service required.
• Experience with IDX/GE Centricity preferred.

Responsibilities

• Greet patients and coordinate efficient flow in the practice or department.
• Register patients, verify insurance, collect copayments, and post time-of-service payments.
• Schedule appointments, including follow-ups and referrals; prepare test requisitions.
• Answer phones, provide telephone triage, and route messages appropriately.
• Input patient charges and update demographics and insurance information.
• Support back-office operations and ensure timely updates to medical records.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

High-pressure work environment

Education

High School Diploma or GED

One year related education substitution

Tools

IDX/GE Centricity

Job description

MedStar Health Urgent Care seeks an organized front desk associate to greet patients, verify insurance, collect payments, and manage patient flow. You will register patients, schedule visits, and coordinate ancillary tests while ensuring accuracy in demographics and billing information.

The role requires strong customer service skills, familiarity with medical terminology, and the ability to work well under pressure in a fast-paced environment.