Urgent Care Patient Experience Coordinator

MedStar Health; Glen Burnie (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health Urgent Care seeks an organized front desk coordinator to manage patient intake, scheduling, and checkout processes. You will greet patients, verify insurance, collect co-pays, and post charges in a fast-paced environment.

Responsibilities include coordinating appointments, updating patient records, and providing excellent customer service to maintain high patient satisfaction.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Experience in customer service in a healthcare setting preferred.
• Familiarity with scheduling/registration systems and electronic records is advantageous.

Responsibilities

• Greet patients and coordinate efficient patient flow within the practice.
• Verify insurance, collect co-pays, and process time-of-service payments.
• Schedule appointments, follow-ups, and referrals; prepare test requisitions.
• Answer phone calls, provide triage, and route messages appropriately.
• Update and file patient records; ensure accurate demographics and insurance data.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Medical terminology

Education

High School Diploma

Tools

IDX/GE Centricity

Job description

MedStar Health Urgent Care seeks an organized front desk coordinator to manage patient intake, scheduling, and checkout processes. You will greet patients, verify insurance, collect co-pays, and post charges in a fast-paced environment.

Responsibilities include coordinating appointments, updating patient records, and providing excellent customer service to maintain high patient satisfaction.